This Privacy Policy describes how 5gbe collects, uses, stores and protects your personal data in accordance with the General Data Protection Law (LGPD – Law No. 13,709/2018). By creating an account or using the platform, you confirm that you have read and agree to the practices described here.
Your data is protected
5gbe handles personal data responsibly, transparently, and in full compliance with the LGPD.
Six principles that guide how 5gbe handles your personal data
The General Data Protection Law grants you the following rights regarding your personal data on 5gbe
To exercise any of these rights, please contact our Data Protection Officer (DPO) at contato@5gbe.best. We respond within 15 business days, as established by the LGPD.
Policy Summary: 5gbe collects only the data needed to operate the platform, processes payments in BRL (Pix, boleto, card) and meets legal obligations. Your data is never sold. You can access, correct or delete your information at any time by emailing contato@5gbe.best.
The 5gbe ("we", "Platform") takes user privacy seriously. This Privacy Policy explains, clearly and objectively, how we collect, use, store, share, and protect your personal data when you use our sports betting and online casino platform in 5gbe.best.
This document is governed by the General Personal Data Protection Law (LGPD – Law No. 13,709, of August 14, 2018) and other applicable Brazilian regulations. By registering with 5gbe and using our services, you confirm that you have read and fully agree to this Privacy Policy.
This Policy applies to all 5gbe products and services, including the website, the Android and iOS mobile app, sports betting features (football, UFC, NBB, e-sports, volleyball, and more), and Live Casino, slots, and crash games products.
The controller responsible for processing the personal data collected by the 5gbe platform is the company that operates the platform, identified in the Terms & Conditions. For questions related to personal data processing, the point of contact is the Data Protection Officer (DPO), reachable at contato@5gbe.best.
The Data Protection Officer (DPO) is responsible for receiving communications from data subjects and the National Data Protection Authority (ANPD), taking appropriate action, and providing clarification on data processing carried out by 5gbe.
5gbe collects personal data in the following categories, always with a defined purpose and legal basis:
Summary of data collected by category:
| Category | Examples | Required? |
|---|---|---|
| Registration | Name, CPF, email, mobile number, address | Yes |
| Verification (KYC) | Government-issued ID (RG/CNH), proof of address | For withdrawals above R$ 500.00 |
| Financial | Pix key, transaction history in BRL | For deposits and withdrawals |
| Usage | Betting history, IP, device | Automatic upon using the platform |
| Communication | Support history, emails | When you contact us |
Every piece of data collected by 5gbe has a specific, legitimate purpose. We do not use personal data in a vague or undefined manner. The purposes are:
All data processing carried out by 5gbe has an explicit legal basis, as required by Article 7 of the LGPD:
5gbe never sells your personal data. Data sharing occurs only in the situations below, always with the appropriate safeguards in place:
5gbe may share data with government authorities, regulatory bodies, or judicial institutions when required by law, court order, or regulations applicable to betting platform operations in Brazil. In such cases, we share only the data specifically requested and solely for the duration determined.
5gbe never shares personal data for third-party advertising purposes, data networks, or data brokers. Your betting history and financial data in BRL are confidential and are not shared with any third party beyond the operational partners listed above.
5gbe retains your personal data for as long as necessary to fulfill the purposes described in this Policy and to meet applicable legal obligations. General retention periods are:
Once retention periods expire, data is securely deleted or irreversibly anonymized. You may request early deletion of data processed on the basis of consent, but data retained under a legal obligation cannot be deleted before the mandatory minimum period.
The 5gbe platform uses cookies and similar technologies to ensure the proper functioning of the site and app, improve the user experience and analyze platform usage. The types of cookies used are:
Required for basic platform operation: maintaining authenticated sessions, language preferences (Portuguese), and security settings. These cannot be disabled without affecting core platform functionality.
We use aggregated, anonymized analytics tools to understand how users navigate the platform — which sections are most visited, average session duration, and most-accessed sports pages (such as Brasileirão, Copa do Brasil, and UFC). This data is always processed in aggregate form, with no individual identification.
They store your preferences to personalize your experience: favorite sports, preferred markets, odds format (decimal or fractional), and match alerts.
5gbe does not use behavioral advertising cookies or share browsing data with third-party advertising networks. You can manage your cookie preferences in your browser or mobile device settings.
5gbe applies robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or improper destruction:
In the event of a security incident that could pose a significant risk or harm to data subjects, 5gbe will notify the National Data Protection Authority (ANPD) and the affected users within the timeframe established by the LGPD, including details about the nature of the incident and the measures taken.
The 5gbe platform is intended exclusively for individuals who are 18 years of age or older. We do not intentionally collect personal data from minors. Registration requires a date of birth, and 5gbe may request proof-of-age documents at any time.
If we become aware that data belonging to a user under 18 was collected without proper parental or legal guardian consent, we will arrange for its immediate deletion. If you suspect a minor is using the platform, please contact us at contato@5gbe.best right away.
To exercise any of the rights guaranteed by the LGPD — access, correction, deletion, portability, blocking, information, consent withdrawal, or automated review — follow the steps below:
In some cases, we may need to verify your identity before processing your request, to ensure that only the data subject can access their own information.
Marketing communication opt-out: To stop receiving promotional emails from 5gbe, simply click "unsubscribe" in the footer of any email or update your notification preferences in your account settings. The cancellation is processed within 48 hours.
Personal data collected by 5gbe is stored primarily on servers located in Brazil. When infrastructure services hosted abroad are required — such as cloud servers or international casino game providers — 5gbe ensures that:
All financial transactions in BRL (Pix, boleto, card, PicPay, Mercado Pago, and TED) are processed exclusively through gateways operating within Brazilian territory, in compliance with Banco Central do Brasil regulations.
5gbe may update this Privacy Policy periodically to reflect changes to our services, applicable legislation, or data processing practices. The date of the most recent update is shown at the top of this document.
Material changes will be communicated by email at least 7 days in advance of the effective date. For lower-impact updates, notification may be provided via a notice on the website or app. Continued use of the 5gbe platform after the effective date of the new terms constitutes automatic acceptance of the changes.
We recommend reviewing this Policy periodically to stay informed about how we handle your personal data.
For questions, LGPD-related requests, or any matter concerning the processing of personal data by 5gbe, please contact our Data Protection Officer (DPO):
You also have the right to file a complaint directly with the National Data Protection Authority (ANPD), the authority responsible for enforcing LGPD compliance in Brazil.
For questions related to responsible gambling and self-exclusion, visit our Responsible Gambling page. For the general platform usage rules, please refer to the Terms & Conditions.
When you bet on the Brasileirão, watch a UFC fight live, or play slots late at night, you are entrusting 5gbe information that goes well beyond your name. Your CPF, your phone number, your Pix key, your full deposit and withdrawal history in BRL — this is sensitive data that deserves responsible handling. That is exactly why we built a privacy policy that is more than just a footer document.
The 5gbe Privacy Policy was built on the foundation of the General Data Protection Law (LGPD – Law No. 13.709/2018), Brazil's most important personal data protection legislation. We did not adapt a generic document from a foreign platform — we developed a policy designed for the Brazilian user: someone who uses Pix for everything, has their phone as their primary device and expects transparency from those who handle their information.
In practice, this means the following: when you make a deposit via Pix at 5gbe, we process only the data required to complete the transaction — your Pix key, the amount in R$, and the bank confirmation — nothing more. When you reach out to support in Portuguese via live chat, we keep the conversation history for future reference, but we do not sell that data to any marketing company. When you bet on the Copa do Brasil or follow live odds for a UFC card, we record your betting history to ensure your winnings are paid correctly and to meet legal obligations — not to build a behavioral profile for resale.
The identity verification (KYC) process at 5gbe is required by regulation — Brazilian sports betting legislation requires platforms to verify users' identities to prevent fraud and money laundering (in accordance with Law No. 9.613/1998). When you send us your ID or driver's license, that document is handled with the highest level of security: SSL 256-bit encryption during transmission, encrypted storage at rest and access restricted solely to the staff members who need it to complete verification. KYC documents are never shared with third parties without an explicit legal basis.
One of the most common questions we get is: "does 5gbe share my data with other betting sites?" The answer is no. We are not part of any data-sharing network among operators. We do not sell user lists. We do not share betting history or financial data with business partners. The only sharing we do is with the operational partners strictly necessary to deliver the service — payment gateways to process your Pix or boleto, game providers that run the slots and live casino within the platform, and cloud infrastructure services to host the platform securely and reliably.
Your rights as a data subject are respected — no red tape — at the 5gbe. If you want to know what data we hold about you, simply send an email to contato@5gbe.best. If you need to correct any outdated information in your profile, you can do so directly in your account settings or through support. If you want us to delete your data after closing your account, we process the request in accordance with the minimum legal retention periods for financial and KYC records — and then delete everything. No runaround.
The technical security protecting your data on 5gbe meets the same standards as Brazil's major banks. 256-bit SSL encryption on all data transmissions, secure password hashing with salt, two-factor authentication available on all accounts, internal access controls with auditing, and continuous anomaly monitoring. We conduct periodic vulnerability assessments to ensure the platform stays protected against emerging threats. Should a security incident occur that puts user data at risk, we notify the ANPD and affected users within the timeframe established by the LGPD — no exceptions.
Finally, a word about cookies. The 5gbe uses essential cookies to keep your session active and save your odds and sports preferences. We use analytical cookies in an aggregated, anonymized way to understand how to improve the platform. What we don't do is share browsing data with behavioral advertising networks or use cookies to track you across other sites. What happens on 5gbe stays on 5gbe.
If you have any questions about this policy or how your data is handled, our support team is available 24 hours a day in Portuguese via the platform's live chat. For formal LGPD requests, please email contato@5gbe.best — we respond within 15 business days.
For LGPD-related requests or privacy questions:
Frequently asked questions from our users about data protection and the LGPD
5gbe processes all users' personal data in compliance with the General Data Protection Law (LGPD – Lei nº 13.709/2018). Your information is used exclusively for platform operations and is never shared with third parties without a legal basis. See our Terms & Conditions for more details on the platform's terms of use.
5gbe provides a full set of tools to keep gaming fun — not a source of pressure.
Request a temporary or permanent suspension directly in your account settings — no bureaucracy.
Set daily, weekly or monthly limits to keep full control of your betting budget.
Time alerts and automatic breaks for a healthier relationship with the platform.
Strictly prohibited for users under 18. Adults-only platform.
Attention: Gambling can be addictive. If you need help, visit our Responsible Gambling page.